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Set up your Balance software

Complete your software setup in 3 easy steps:

  1. Download the Pro 5.0 software here. Then open the saved file to install after downloading.
  2. After starting the software, enter your username and password. Your username is your e-mail. For your password, on the software login screen, click the reset password option and reset your password. (If you’re upgrading from the Compass or Compass 5.0, your email, password, and PIN will remain the same.)
  3. Create or enter your existing 4-digit PIN. You will use this number for future logins.

After downloading and installing the software, our technical support team will contact you to ensure that your system is set up and ready to use.

*Please note that you can proceed with your download and installation even if you have not received your Hand Cradle.

hand cradle next to zyto balance report on screen
large image of serious experienced female coach looking at laptop and takin notes

Online training and webinars

Your Balance purchase entitles you to Free online training and webinars. 

For Online Training, you can see the specific training path for your software by selecting the Content Library tab, then Learning Paths.

After completing the online training, you may be interested in visiting our Webinars page to get additional training on your software.

The Balance also includes the ZYTO Remote feature. To learn how to set up and use this feature, visit the ZYTO Remote page.



Join the Community

One of the benefits of ZYTO technology is being able to connect with our robust community of wellness professionals. You can connect with us and the rest of the amazing ZYTO community in the following ways.

 

  • Watch for our monthly newsletters to stay up to date with the latest ZYTO news. These newsletters will keep you in the loop about upcoming webinars, events, and other opportunities to learn and connect.

 

  • Along with providing the latest ZYTO news and exclusive offers, our social media pages are a great place to connect with other professionals in the ZYTO community. Come join us on the popular social media platforms below.
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Refer and Earn

Did you know ZYTO offers a generous bonus for each person you refer? For more details, visit the Referrals page.

We also invite you to download our marketing materials to learn more and spread the word about ZYTO.



Contact us for support

Product Library Manager

Available to assist you if you notice a product that is missing or a product that is discontinued but still showing up. To request a product change, please contact them.

Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone: 1-801-224-7199, ext. 201
Email: librarymanager@zyto.com.

Account Services*

Manages subscriptions, general questions, and overall help. They will be your main point of contact moving forward. Here’s how to contact them.

Hours: Monday – Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number: 1-801-224-7199, option 1

Email: accountservices@zyto.com

*You can also access your customer dashboard to manage your account information by clicking on Sign In in the upper-right corner of any zyto.com page.

Technical Support

Available to help with any hardware or software issues, computer updates, and software or email set up. If your software isn’t working, contact them right away.

Hours: 

Monday-Thursday, 7:00 a.m. to 5:00 p.m. Mountain Time (MT)

After-hours support:  

Monday-Thursday 5 p.m. to 8 p.m.

Friday to Sunday 8 a.m. to 5 p.m.

 

Phone number: 1-801-224-7199, option 3

Email: support@zyto.com

Training

Your Balance subscription entitles you to free online training and webinars. Contact this department to ask any additional training questions you may have.

Hours: Monday-Thursday, 7:00 a.m. – 5:00 p.m. Mountain Time (MT)
Phone number: 1-801-224-7199, option 5

Email: training@zyto.com

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